Feature request - Search transactions
@jimchi wrote: It would be incredibly helpful to be able to have ‘search’ as a filter method for transactions, either on web or in the app (pref both) so that I could find all transactions to/from a...
View ArticleFeature request- Invoices visibility for read access
@jimchi wrote: Just granted my accountant ‘read access’, which is a really handy feature. The first thing they looked for was the invoices that I told them I send using Tide, so they can do VAT...
View ArticleShocking support
@AvA-V wrote: I’m genuinely hoping someone will answer the fraud on our account and actually respond. The fraud was 2 weeks ago! HELP US PLEASE Posts: 6 Participants: 3 Read full topic
View ArticleSupport...? Really? This is neither Support nor Service
@MadMatCATS wrote: I have been trying to set up a new account with you for best part of three weeks! Your response times via the App are an absolute joke. Every time I upload something to you I have...
View ArticleMy thoughts so far
@thecody1000 wrote: So I’ve been using the Tide banking App for about two months now. The setting-up process takes minutes (as it clearly states in its marketing literature), however, its the...
View ArticleSupport or not
@Ianchambers1970 wrote: 3 hrs trying to sort my account out , as soon as I get a response and ask a question im getting no answer, just opened account and finding support not very supportive Posts: 8...
View ArticleTide Failure to adhere to DD Guarantee
@HerE wrote: Hi there just to advise in my instance Tide have not adhered in accordance with the DD Guarantee. I’m unsure if this is a common issue, I opened a query in the middle of May and the...
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The "switch or add company" button on sometimes missing
@thecody1000 wrote: Hi there, nothing major but obviously a bug on the app: I have two companies which use Tide for their banking services. Sometimes the “Switch or add company” button is missing....
View ArticleHow did we do? email content
@atideuser wrote: I recently used the Tide app chat facility to ask a question regarding account limits. I would like to think that text submitted via the Tide app is encrypted and secure (can you...
View ArticleUnable to select "I already have an account" on Tide App
@JoeM wrote: I am on a Samsung Galaxy S10 running the latest version of Android. I am unable to get back into my account as the app will not let me select “I already have an account”. It activates the...
View ArticleOpening account and no replies
@Martyncooper wrote: Hello I’m not sure how to contact to get a reply from Tide, but on two separate Tide account (in-app) chats, your colleagues have stopped replying to me. I tried to open a new...
View ArticleConstant 'Undergoing Maintenance' Warnings
@sitechindustries wrote: On an extremely regular basis I have to dismiss multiple ‘Undergoing Maintenance’ dialogs before being able to access my account on the app. I get the feeling that whether I...
View ArticleSupport Tickets always revert to 'unread'
@sitechindustries wrote: There has been a couple of times I’ve contacted support through the app. They’ve been helpful. The tickets have subsequently been closed. However, no matter how many times I...
View ArticleMy business name should be printed on the card
@jackhorner wrote: You are offering and even incentivising opening of multiple business accounts. Yet the cards do not carry the business name - so I have three cards which look identical and I need...
View ArticleAutomatic remittance advice
@JSC wrote: I would find it useful to have Tide send a remittance advice to payees when I make a payment. Any chance of that? Posts: 1 Participants: 1 Read full topic
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FreeAgent integration has now been disabled
@whiscode wrote: Just logged into FreeAgent and noticed my Tide feed has been removed/disabled. Received an email from FreeAgent explaining that: To be compliant with new EU banking regulations, we...
View ArticleInvoice Generating and Basic Information
@ARKL wrote: I speak to customer service, but never seem to get any real answers so I’m hoping that I will get some more feedback from here. Why is it so hard to find my 3 IBANs? When I generate an...
View ArticleBackwards Thinking - Complaint
@Velocity.Jon wrote: Hey! Just had my first piece of what I’d describe as poor customer service from Tide. On opening my account I was offered Tide Plus. This is an upgrade I have with another...
View ArticleWeb timeout far too short
@hammerspace wrote: When I’m doing my accounting I’m at my desktop switching between tabs of Tide and my accounting software. Far too frequently I get kicked out of the Tide Web interface and have to...
View ArticleNo response from support team
@elsa_sf wrote: Hi there, I am very new to Tide as I only opened my account a couple of days ago. I was really excited because I support fintech companies like Tide. However, I now have an urgent...
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